Protection Plans

Tech Hub partners with Safeware to provide comprehensive coverage to Ohio State students, faculty, and staff. The Tech Hub Protection Plan covers device failures caused by accidental damage (drops, liquid spills, screen cracks, etc.), as well as failures caused by manufacturer defects (hard drive failure, bad motherboard, etc.).

Cosmetic damage (scratches, dents) is not covered. The damage must cause a functional issue with the device to be covered under the Tech Hub Protection Plan. Battery consumption is also not covered under the Tech Hub Protection Plan.

The price of the Tech Hub Protection Plan is determined by the cost of the device.

2 Year Coverage:

<$1000: $99.99

4 Year Coverage:

<$1000: $219.99

$1000-$2000: $269.99

$2000+: $399.99

There is no repair incident limit. The only limits to the coverage are the term (4 years or 2 years), and the purchase value of the computer. If you bought a $1500 computer, and needed 4 repairs done that totalled $1400 in cost, you won’t need to pay a dime for any of them. If you then needed a 5th repair that costs $150, you would be responsible for $50 of that repair cost, while the Plan covers $100, and your Plan will have been exhausted at that point.

The repair process normally takes 5-7 business days. This is for routine repairs such as a broken LCD screen. However, for repairs that we do not fix in-house, please allow for 10-14 business days to have your computer fixed.

If you can not come to Tech Hub to get your computer fixed and have the Tech Hub Protection Plan, you have several options:

• You can contact Tech Hub to have the computer shipped and repaired here.
• You can find a nearby authorized Safeware repair center. Contact Safeware to find the nearest location.
• You can take your computer to a repair center that is authorized to fix your brand of computer but may not be a Safeware partner. In this case, you will need to pay the repair center with your own funds, and file a claim with Safeware for reimbursement.

Tech Hub also sells AppleCare+ for eligible devices. AppleCare+ covers device failures caused by accidental damage (drops, liquid spills, screen cracks, etc.), as well as failures caused by manufacturer defects (hard drive failure, bad motherboard, etc.). Battery consumption is covered by AppleCare+. Lost and stolen devices are not included under AppleCare+.

The prices of AppleCare+ are below (subject to change as new products lauch):

2 Year

iPad 10th Generation or Mini: $69

iPad Air 11-inch M2: $69

iPad Air 13-inch M2: $89

iPad Pro 11-inch M4: $129

iPad Pro 13-inch M4: $149

Every iPad comes with a one-year limited warranty and 90 days of technical support. AppleCare+ for iPad extends your coverage from your AppleCare+ purchase date and includes unlimited incidents of accidental damage protection, each subject to a service fee plus applicable tax.* In addition, you’ll get 24/7 priority access to Apple experts by chat or phone.

For all 11-inch iPad Pro (M4), 13-inch iPad Pro (M4), 11-inch iPad Air (M2), and 13-inch iPad Air (M2) models the service fee is $29 for screen repair and $99 for all other accidental damage. The service fee for accidental damage to all other iPad models is $49. The screen repair service fee is only available on 11-inch iPad Pro (M4), 13-inch iPad Pro (M4), 11-inch iPad Air (M2), and 13-inch iPad Air (M2) iPad models and when there is no other damage present. The service fee for Apple Pencil or Apple-branded iPad keyboard is $29.

3 Year

MacBook Air M2: $169

MacBook Air 13-inch M3: $189

MacBook Air 15-inch M3: $209

MacBook Pro 14-inch: $234

MacBook Pro 16-inch: $334

iMac 24-inch: $159

Every Mac comes with a one-year limited warranty and 90 days of technical support. AppleCare+ for Mac extends your coverage from your AppleCare+ purchase date and includes unlimited incidents of accidental damage protection, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other accidental damage, plus applicable tax.* In addition, you’ll get 24/7 priority access to Apple experts by chat or phone.*

Note: Most devices can be covered by AppleCare+. If you do not see your device on this list, please give us a call to discuss your options.

Don't remember if you purchased AppleCare+ for your device? Check out the AppleCare+ Lookup Tool.

For more information on features and coverage please visit the AppleCare+ website.

Dell and Apple both offer manufacturer limited warranty for the first year of owning the device. The manufacturer limited warranty covers any manufacturer defect, which does not include any accidental damage (ie. water damage).

If your device is covered under manufacturer limited warranty you may have it serviced at the Tech Hub.

Please see the Apple Warranty page for more information.

Please see the Dell Warranty page for more information.